A pop-up opens with the following information: Click the row for that invoice or memo.To open the "Billing documents" table, on the top right, click View all invoices and memos.Sent to Serasa: In Brazil, delinquent invoices are entered in and passed on to the "Serasa" debtor's website.On payment plan: The customer is on a payment plan for this invoice.Committed to pay: Payment has been promised by some period or date.Proof of payment received: Proof of payment has been demonstrated but payment isn’t in the system.Payment being applied: Payment is received but hasn’t applied.Tax withheld: The invoice is unmatched due to a tax withholding.Open question exists: A customer question or issue (other than a dispute) is being addressed.Waiting for client payment: Indicator that a condition specific to agency customers is preventing collection.The following list is the list of remittance statuses you may see and what each means: Some documents won't have a remittance status. The "Remittance status" column shows whether there are specific remittance conversations associated with this invoice. Shows whether you have an open or closed dispute on the invoice. See the Outstanding balance column for the amount of the invoice remaining to be paid. If your invoice is "At risk," then you put your account at risk of suspension due to non-payment of the invoice. In the "Status" column, you can view the primary status of your invoice and whether your invoice is overdue or not. For example, if you want to find all of your credit documents, in the "Unapplied credits" card at the top, click View.
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